Says i owe and need to reinstate account but i dont need to

[Bex08]

Hello,

This is the 3rd time I have contacted sky over the same issue. It's not been resolved. Says my services are restricted but everything is paid up to date. Getting really annoyed now. 

[caesarome]

@Bex08 

What was the result of the previous chat you had with the messaging team on here ?

[Bex08]

I have spoken to sky on the phone twice and spoke to sky on here as well.

[caesarome]

And what did they tell you ?

[Bex08]

That they have reinstated my services. But they haven't 

[caesarome]

So to be clear your Sky Mobile isn't working or are you seeing the restricted message when you try to access your online accout ?

[Bex08]

My phone is fine all services are working. But I'm looking to upgrade my phone but I can't because it's saying my services are restricted. 

[caesarome]

@Bex08 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Bex08.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.