SIM activation not working

[Wilt235]

I've got the same issue. Have waited about 10 hours and the sim is not activated. Would rather get this sorted now than wait days.

[caesarome]

If it hasn't activated by the morning then you might need to order a replacement and try that insteadL

https://www.sky.com/help/articles/replacement-sim

[Wilt235]

I've seen others that have had the issue solved remotely from the sky experts. One Sky employee said that there were 'third party issues'. So I would rather they solved it that way than wait with no phone for 3 days.

Thank you for replying though, I do appreciate it. I'll do that if they don't invite me to a chat.

[caesarome]

If it hasn't activated by tomorrow post back here and we can alert the Sky chat team for you.

[Wilt235]

Hi,

Sorry to say, It's still not working

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[twilight+princess]

Have you turned the phone off & on (not restart)?