22 Jul 2022 08:30 PM
I've got the same issue. Have waited about 10 hours and the sim is not activated. Would rather get this sorted now than wait days.
22 Jul 2022 08:33 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it hasn't activated by the morning then you might need to order a replacement and try that insteadL
https://www.sky.com/help/articles/replacement-sim
22 Jul 2022 08:47 PM
I've seen others that have had the issue solved remotely from the sky experts. One Sky employee said that there were 'third party issues'. So I would rather they solved it that way than wait with no phone for 3 days.
Thank you for replying though, I do appreciate it. I'll do that if they don't invite me to a chat.
22 Jul 2022 10:20 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it hasn't activated by tomorrow post back here and we can alert the Sky chat team for you.
24 Jul 2022 05:31 PM
Hi,
Sorry to say, It's still not working
24 Jul 2022 05:32 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
24 Jul 2022 08:23 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you turned the phone off & on (not restart)?
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