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Discussion topic: Random My Mix charge

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This message was authored by gettingwiser This message was authored by: gettingwiser

Random My Mix charge

I've had a mobile account for 2 phones for a few years and suddenly this last month got a random My Mix charge of £7.00

Can someone shed some light on why this happened. My next bill shows it has reverted to the normal monthly amount.

 

Thanks

Steve


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gettingwiser
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This message was authored by gettingwiser This message was authored by: gettingwiser Answer

Re: Random My Mix charge

Thanks for making me check my previous bills.

I was totally unaware that the usual monthly rate for each phone is now referred to as 'My Mix'

It wasn't when I opened the account and as our bill rarely has any extras I hadn't noticed this.

 

Problem solved

Steve

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This message was authored by caesarome This message was authored by: caesarome

Re: Random My Mix charge

Posted by a Superuser, not a Sky employee. Find out more

@gettingwiser wrote:

Can someone shed some light on why this happened. My next bill shows it has reverted to the normal monthly amount.


What is your usual monthly charge and I take it you have no change to your data package recently ?

 

 

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gettingwiser
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This message was authored by gettingwiser This message was authored by: gettingwiser

Re: Random My Mix charge

My normal charge (which has just recently gone up) is £14.00 for the 2 phones

This message was authored by caesarome This message was authored by: caesarome

Re: Random My Mix charge

Posted by a Superuser, not a Sky employee. Find out more

Can you post a screenshot of this bill and your previous one but blank out your phone and account numbers.

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gettingwiser
Topic Author
This message was authored by gettingwiser This message was authored by: gettingwiser Answer

Re: Random My Mix charge

Thanks for making me check my previous bills.

I was totally unaware that the usual monthly rate for each phone is now referred to as 'My Mix'

It wasn't when I opened the account and as our bill rarely has any extras I hadn't noticed this.

 

Problem solved

Steve

This message was authored by Camz This message was authored by: Camz

Re: Random My Mix charge

Hi,

 

Can someone help me please. Because they charge me £1 for my mix that I haven't applied for a plan. I don't know how to remove that my mix. 

Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Random My Mix charge

Posted by a Superuser, not a Sky employee. Find out more

@Camz 

My mix is your data plan on your sim.

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