Purchased a new phone but it's not showing in my devices

[Tash9]

I purchased a new phone as a christmas present, we've gone to activate the sim and the device isn't showing in manage my devices 

[caesarome]

You have 30 days to activate the sim or it will have been cancelled so is this time up yet ?

[Tash9]

Yes, it was purchased as a christmas present, so we've only just tried to activate the Sim

[caesarome]

So if the 30 days are up you will need to order a new sim by selecting a data package for if from here:

https://www.sky.com/shop/mobile/plans

Make sure you order it on the same account that your device is on and when it arrives you should be able to activate it via here:

https://www.sky.com/myaccount/mobile/activate-sim/1/with-code

[Tash9]

thank you for your help, I'll try that!