Discussion topic: Proof of purchase

This message was authored by Kev32 This message was authored by: Kev32

Proof of purchase

Hi, my mother got a iPhone from Sky and she recently passed away we can't access the phone to clear her iCloud and get any details we need , Apple said they can do this but need proof of purchase.


Obviously I can't access her emails or anything is there anyway I can get this?


All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Proof of purchase

Posted by a Superuser, not a Sky employee. Find out more

Sorry for your loss.


This was posted by a Sky employee previously :

"The proof of usage is your email with the IMEl number on it which you got when you first took the device.  So you need to ask for that, not proof of usage as in the bills."

So look for the credit agreement in her message centre:

If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Topic Author
This message was authored by Kev32 This message was authored by: Kev32

Re: Proof of purchase

Hi, yeah the message isn't in message centre any other ideas.


Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion