Problem with mobile service

[Roman3]

hi, I've got my mobile data and broadband like half year maybe more and I wanna upgrade for a new phone but I always decline. I don't know where is the problem. Thank you for the answer

[caesarome]

@Roman3 

If you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.