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This discussion topic has been answered Discussion topic: Poor mobile signal strength calls keep dropping out

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This message was authored by: hillie

Poor mobile signal strength calls keep dropping out

Hi Despite the sky map saying we have good coverage. Both myself and my wife are experiencing difficulty with calls. Ie garbled communiction usually no bars on signal strength or they come and go.


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This message was authored by: Daniel0210 Answer

Re: Poor mobile signal strength calls keep dropping out

Posted by a Superuser, not a Sky employee. Find out more

@hillie 

It's also worth noting that Sky don't own or maintain any mobile phone masts so any work you've seen, or heard about being carried out, is by a third party. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: caesarome

Re: Poor mobile signal strength calls keep dropping out

Posted by a Superuser, not a Sky employee. Find out more

@hillie 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: hillie

Re: Poor mobile signal strength calls keep dropping out

Hi thanks for that, it was a great help. It appears work was going on in the area. However still got only 1 bar up and most times none??

This message was authored by: Daniel0210 Answer

Re: Poor mobile signal strength calls keep dropping out

Posted by a Superuser, not a Sky employee. Find out more

@hillie 

It's also worth noting that Sky don't own or maintain any mobile phone masts so any work you've seen, or heard about being carried out, is by a third party. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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