Piggybank

[Bexandmatt]

I cannot get to my sky piggy bank - clicking the Manage option takes me to a page about upgrading my phone! 

[caesarome]

You can call Sky on 150 to get them to roll the data for you or if you prefer we can alert Sky's messaging team who will send you a private message via here tomorrow about this, it isn't a live chat so let us know what you prefer to do ?

[Bexandmatt]

Thank you. Please alert the messaging team so I can get it fixed. Thanks again 

[caesarome]

@Bexandmatt 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Bexandmatt.