Piggybank rewards on new phone not working

[Anurrith]

When I put the sky app on my new phone, the data piggyback is not there and I am unable to roll data to any of the sim cards.  It worked on my old phone but not on my new one. I've tried all suggested Avenues but to no avail.

[Greenfingers001]

Hi there @Anurrith , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Anurrith 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.