Piggybank error ‘sorry, we were unable to roll your data’

[JennaLouM]

Hello,

I am trying to roll over some data from my piggy bank to my two sims, which I have been able to do plenty of times before with no issue. However now it won't let me roll any data over to either and is just showing with the message ‘sorry, we were unable to roll your data’. Any ideas on how to solve this issue?

[63johnw]

Hi @JennaLouM  there does seem to be an issue, I have asked sky for clarification. 

[Sally+Da]

had the same issue this morning. Tried rolling my data over to both my two sims and came up with the exact same message. I think it must be a problem on sky's end... Hopefully they'll fix it at some point. 

[Dolbette]

I've had the same issue, not really good enough, considering how much people rely on mobile data these days!

[Superman14141]

I am having this issue as well but I am using the last of it to try and roll it and I have no wifi available so I am pretty screwed right now cheers sky!

[ChrisAM1979]

glad its not just me 

[shanev12]

me to trying to roll data im in the south of france paying £2 a day to use it and cant

[caesarome · Accepted solution]

@shanev12 

There is an ongoing fault that is affecting everyone trying to do this, Sky are investigating so at present the only way to do this is to call Sky on the free 150 number and ask them to do it for you.

[CLD73]

Having the same issue. Two new accounts, making 4 accounts with Sky...a lot of money! Unable to roll any data and have had shocking signal, usually E/3G showing for couple of months now....😫

[ChrisAM1979]

This appears to be resolved now 

[Gavyn1508]

I have e currently been trying g to roll some of my saved 60 data roll over in bank but they have not been able to rectify the problem I keep phini g every 2 days and no one seems to be able to fix it. And apparently this happening more and more. Sky engineer team on phone are terrible at helping g at the momen

[Deffstar]

I have the same problem. I reported it to Sky and they can't even do it, so think it might be an account issue or something.

Since I typed the previous reply, they have actually fixed it!!!

[Maz2964]

I have just been on the phone to Sky for one hour and they tried to roll data but even they can't do it

said to check tomorrow

i need my phone for work like many others and have no mobile data at all and it has also taken 16gb out of my piggy bank when both myself and Sky tried to roll it over 

[Deffstar]

That sounds like a cop out response, but in fairness, if they don't know or can't do it due to not having the right software to do it.

I remember when I had the issue, they did something and I think I had to try it and I think it did it straight away, but I could be wrong.

[Maz2964]

I also think it's a cop out and they are hoping it will rectify itself

fingers crossed