Piggybank data missing!

[HughJass]

Each moth I roll data onto my account from my saved data in my piggybank, however today when I went to do this my saved data has gone from 265Gb to 197Gb, where has 68Gb of of my saved data gone? (see attached images)

[caesarome]

How long have you been a Sky Mobile customer because data in the piggybank stays there for 3 years only so data that was rolled into your piggybank 3 years ago will have been removed.

[HughJass]

Ive been with Sky mobile around 4 maybe 5 years now however I was only on an 8GB a month contract so the most that should dissapear from one moth to the next, if its over 3 years old, should be 8Gb shouldn't it?

[caesarome]

Did you have any bonus data added from offers via Sky VIP ?

[HughJass]

Not that I am aware of, I have never heard of such a thing? If I was, that is news to me!

[caesarome]

Then you will have to call Sky about this and ask them about it assuming your piggybank total is the same as in the email. 150 is the free number to use.

[HughJass]

I guess I will, as it makes no sense to me. I just didn't want to call some reading from a script in india if I could help it.  Thanks for replying

[Claudia.D]

I noticed this has also happened to me. I had 204. GB of data a couple of weeks ago. I now only have 182, did you manage to get through to anyone ? What was said

[HughJass]

No, I've not had a time to call yet, but I've just checked and it's gone down another 7Gb today!!!🥺

What the hell is going on SKY

[caesarome]

You are not talking to Sky on here @HughJass so as I said yesterday you will need to call Sky about this,

[63johnw · Accepted solution]

Hi @HughJass and @Claudia.D  if you use the my sky app and go to the mobile tab then scroll to the bottom there should be a piggybank options tab. Click on that then scroll to the bottom to see your piggybank activity. What does it say there for where the data has gone ?

[Claudia.D]

Hi, after I asked I managed to find the part you have mentioned and some other information. 

It says expiried, I had no idea that they only kept the data for three years so I've probably lost much more over time too as I've had my contract for over three years. Thankyou for your assistance 

[HughJass]

Yes, it appears data has expired on 24th April and then also on 8th May, which seems odd, but explains where my data has gone

 

[Claudia.D]

Mine was a pretty random date too. 

It's strange isn't it and not very well described. 

I recieved my new device today, I said I didn't want a SIM but have received one anyway so I'm a little confused 🤔

If seems this service is more confusing these days 

[4PetesSake]

It could be that just over 3 years earlier you topped up a large amount of data to your moblie and any other linked mobiles but did not use all of the amount topped up and it subsequently got returned to the piggy bank and then had a new 3 year life. You could scroll back in your piggy bank history to 2020 to see if this is the case.

Sky have just announced that data in customers' piggy banks will now expire after 12 months therefore make sure you transfer any data that is over 12 months old onto your phone so that when it is returned to your piggy bank it will have a new 12 month life.