Piggy bank

[niamhlewisx]

Hi, I hope someone can help, for the past few months I had been trying to access my bills and piggy bank to roll over data and everytime I go online to do it it takes me back to the screen where you can buy a phone when I'm trying to manage the one I already have? 

I have tried ringing and it just rings for ages I understand lots of people are ringing, but I'm just wondering if there is an easier way for me to roll over data as I'm currently abroad away from home and need the data rolling over asap. 
Thanks in advance for any help!! 

[caesarome]

You are not the first to report this issue so to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.