Piggybank

[Daniel0210]

@Bill+Waugh 

I have moved your post into this thread discussing these recent changes. 

So after 04/06/25 any data older than 12 months is being removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails but it's only recently come into effect which may be why quite a few customers have forgotten about it.

[Bill+Waugh]

Thanks Daniel. Bit sneaky promising you as a new sky customer this data rolls over for ever. I have a 3gb per month plan. If it looks like I'm going over it can I raid the piggy bank to top it up. 

[Daniel0210]

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@Bill+Waugh wrote:

Bit sneaky promising you as a new sky customer this data rolls over for ever. 

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@Bill+Waugh 

It was never for ever. Officially it was for 3 years. 

[Bill+Waugh]

I’m now on a 3gb per month plan. If it looks like I’m going over can I use my piggy bank to top up

[Daniel0210]

@Bill+Waugh 

Yes you can. 

[caesarome]

@Bill+Waugh 

Yes you can.

[Bill+Waugh]

Great help Daniel. Thank you

[stevecine78]

Why has my data been taken away, why no notification and how do I get it back or be refunded for having it stolen.

[Daniel0210]

@stevecine78 

It hasn't been stolen. So after 04/06/25 any data older than 12 months is being removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails but it's only recently come into effect which may be why quite a few customers have forgotten about it.

I'll move your post into the thread discussing this. 

[Andy377]

Why on the 4th of June did 0.6tb of data expire?

[Daniel0210]

@Andy377 

Because after 04/06/25 any data older than 12 months is being removed as per the new Sky Mobile Piggybank T's and C's. Customers were made aware of this change in the April 2024 price change letters/emails but it's only recently come into effect which may be why quite a few customers have forgotten about it.

Post moved to the thread discussing this. 

[Hellofafungi]

I had quite a lot of data in my piggy bank it's disappeared

[PandJ2020]

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@Hellofafungi wrote:

I had quite a lot of data in my piggy bank it's disappeared

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Yup, the expiry period moved from 3 years to 1 year as advised a year ago...

it was implemented this month taking data aged 13 to 36 months.

[Nevster]

Why have I lost the majority of my piggybank roll over. I had been saving this deliberately and suddenly 57GB has been removed as it had 'expired''?? I didn't know there was a time limit!!

[PandJ2020]

@Nevster 

Yup, 1 year.  Recently reduced from 3 years, they've culled months 13 to 36 this month.