Piggy Bank Not Working

[ECB94]

Piggy Bank has been down for weeks, no access through the app or website as link just refreshes to sky mobile page!!! Any idea when the issue will be resolved?

[63johnw]

Hi @ECB94  i have escalated your post to sky so look out for a blue speech bubble on here inviting you to a private chat. 

[ECB94]

Thanks for your help @63johnw !

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

UPDATE - This has now been resolved on a private chat

[MIKEGJB]

Hi there - please can a Sky Expert sort this for me? Piggy bank just says try again later and won't let me roll anything over, help!

[caesarome]

@MIKEGJB 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂

[MMO74]

Hi there

I am having issues too with the link not working. How do I get assistance please? Thank you for your help!

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Wilkesy199]

how does piggy bank work? just signed up to sky mobile and noticed there a roll over data on the app. Do I have to manually roll over the data myself or will it automatically do it at the of my monthly bill.

[caesarome]

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@Wilkesy199 wrote:

 Do I have to manually roll over the data myself or will it automatically do it at the of my monthly bill.

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Any unused data will roll back to your piggybank and the end of your month, which is one or just after your billing date.

[Wilkesy199]

does it automatically roll over ?

[caesarome]

Yes, as I said above it will roll back to your piggybank so you don't need to do anything.

[Tom-W19]

Thanks for escalating. We've sent an invite to MMO74.