0

Discussion topic: Picture message additional charges

Reply
This message was authored by Picture+message+c This message was authored by: Picture+message+c

Picture message additional charges

I am new to sky and am receiving my first propped bill but I have been charged for additional picture messages when I have sent them via iMessage. I thought that when I am in the house my iMessage including pictures are automatically sent via the internet. I wouldn't have switched to sky if I knew messages would be charged for. Am I doing something wrong 😢

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Picture message additional charges

Posted by a Superuser, not a Sky employee. Find out more

You would be charged for these unlss you sent them via something like Whatsapp I'm afraid as imessage is just a service to send them to other iphones so are classified as pictures and therefore are chargeable.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Picture message additional charges

Posted by a Superuser, not a Sky employee. Find out more

@Picture+message+c 

Did you send these messages to more than one number at once and could some of these numbers not be an Apple device therefore becoming chargeable? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Picture+message+c
Topic Author
This message was authored by Picture+message+c This message was authored by: Picture+message+c

Re: Picture message additional charges

No just to the one number

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Picture message additional charges

Posted by a Superuser, not a Sky employee. Find out more

Was the recipient an iPhone?

I am just another Sky customer and my views are my own
Picture+message+c
Topic Author
This message was authored by Picture+message+c This message was authored by: Picture+message+c

Re: Picture message additional charges

yes she was, I have never been charged by Vida phone for iMessage pictures 😬 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Picture message additional charges

Posted by a Superuser, not a Sky employee. Find out more

@Picture+message+c 

I think if the recipient was not at home and had data switched off they might have gone as picture messages (ie: not iMessages). Someone might be able to confirm that possibility. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion