Phoning up to change contract

[ZoePC]

Has anyone else had issues when phoning to change their contract? I phoned on 15/10 to change. I haven't had any confirmation of the changes and my contract is still showing as the old price not the new one I was told over the phone.

[caesarome]

@ZoePC 

If you phoned yesterday what changes did you make, was it to your data package and was it to increase or decrease it ?

[ZoePC]

I changed my sim contract. I was told that my payment would be reduced by 25% and they were adding an extra £5 to my account as a good will gesture. I haven't received any confirmation of this via email or on the MySky app and it's the last day tomorrow. I will have to take time out of my workday tomorrow to phone them again.

[caesarome]

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@ZoePC wrote:

I changed my sim contract.

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This might not start until after your next bill has been paid which might be the case if this is due in the next 14 days or less.

[ZoePC]

I was told it would be updated in 24 hours. My husband also changed his and it has updated on his app and he had a confirmation email too. It's looking like I'm going to have to phone up again.