Discussion topic: Phone return

This message was authored by: Suncar25 · ‎28 Dec 2025

Sent a phone back to Sky and they have emailed me to say they have received it. I keep getting charged for it and the agents do t seem to know what to do

This message was authored by: Daniel0210 · ‎28 Dec 2025

@Suncar25

Is this a phone sent back as part of a Swap deal? You need to wait for the device to be processed, checked for damage and it's value confirmed. This is apparently taking about 3 weeks but will likely take longer over the Christmas / New Year break.

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This message was authored by: Suncar25 · ‎28 Dec 2025

I returned the phone on 14th of November. Sky have said they have the phone but still getting charged

This message was authored by: caesarome · ‎28 Dec 2025

You might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

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Discussion topic: Phone return

Phone return

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