Sky mobile connection issues

[63johnw]

Could be linked to this @Tenchs ?

https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-working-in-calls-or-out-calls-just-disconnecting/m...

[Chris-R-]

Can't make or receive calls. Calls to me ring this end but tell the caller the number doesn't exist. Outbound calls either ring this end and not the other, or don't ring either end. 

Impossible to report except here as my phone is not working. Neither are the other four sky lines used by my family. 

sky- please treat as a for al complaint. If you refuse to accept formal complaints on this board, please contact me to advise me how to complain. You can email me or come to my house I guess? Lack of any non-phone support option (which itself it near impossible to find) shows total contempt for customers. 

[Jules_69]

Same here have you managed to speak to anyone from sky 

[Leonardo23]

For past 48 hours our 4 sky mobiles are not connecting calls on the network. I can receive calls from other networks and on WhatsApp (Internet calls), but sky calls are failing. Have tried to update settings on phone but still no luck. Sky network checker says no issue, but looking at all other threads there appears to be an issue that sky isn't making customers aware of. Please can you advise when this will be resolved. Extremely frustrating.

[Daniel0210]

---

@Jules_69 wrote:

have you managed to speak to anyone from sky 

---

@Jules_69 

Sky are aware. See the post currently marked as the answer. 

[Daniel0210]

@Chris-R- 

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Your post has been moved to a thread discussing your issue. Please see the post currently marked as the answer.

Sky won't contact you. Your Community username isn't linked to any Sky accounts you have so no one knows who you are. 

[San36]

I'm having same issue 

[EmmaFaz]

My phone can not make or receive phone calls, my Internet us working so can receive what's app, but not normal phone calls 

[Daniel0210]

@EmmaFaz 

Your post has been moved to a recent thread discussing your issue. Please see the post currently marked as the answer.

[Anne158]

I have the same problem can't ring or her any calls 

[AMist07]

I am having issues with incoming and outgoing calls for the last few days saying my numbers incorrect 

[Kellz78]

On the sky website when i enter my post code it's states that everything will be back to usual by  Monday 26th January. So I won't be able to make or receive calls until then??

[Mich2904]

Phone not making calls or accepting calls. Just dropped the calls coming in and says incorrect number on outgoing calls. 

Happen to be at the end of my contract would this be anything to do with it? Do I have to do anything at end of contract, sim etc?

[Daniel0210]

@Mich2904 

Your post has been moved to a thread discussing your issue. Please see the post currently marked as the answer.

[Chrisperks]

Two phones, can't make or receive calls