This discussion topic has been answered Discussion topic: Phone not working in calls or out calls just disconnecting
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Message posted on 30 Dec 2025 01:25 PM
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Re: Phone not working in calls or out calls just disconnecting
This has been ongoing with us for days people getting wrong number messages and I am unable to make calls
Message posted on 30 Dec 2025 01:27 PM
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How long phone going to be down
Since yesterday me and my family have been having trouble receiving and making calls not working at all how long will it be till solved
Message posted on 30 Dec 2025 01:42 PM
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Re: Phone not working in calls or out calls just disconnecting
Advising you are aware of the issue is not a sufficient answer to all of the customers who are experiencing this issue? I would like to know when this will be resolved? And will all affected customers get any compensation for loss of service?
Message posted on 30 Dec 2025 01:45 PM
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Re: Phone not working in calls or out calls just disconnecting
I've not been able to make or receive calls when I'm in my home for the last 3 days having to resort to WhatsApp etc. when will this issue be resolved and will we receive compensation due to unavailability?
Message posted on 30 Dec 2025 01:53 PM
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Re: No call network
Message posted on 30 Dec 2025 02:14 PM
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Sky mobile connection issues
Currently I am unable to answer or make calls from my mobile each time the call just says 'failed' and if someone tries to call me, they get a message saying the number doesn't exist.
even at home linked to my WiFi I am unable to answer calls.
is there a local issue?
Message posted on 30 Dec 2025 02:16 PM
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Re: No call network
Message posted on 30 Dec 2025 02:17 PM
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Re: Phone not working in calls or out calls just disconnecting
In my case I fixed it by disconnecting from the mobile network, then auto reconnecting. I assume I was connected to a faulting network before.
Message posted on 30 Dec 2025 02:23 PM
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Re: Phone not working in calls or out calls just disconnecting
@Suzi1 I have tried that and it hasn't worked also tried multiple other "fixes" with no luck. This has been going on for over 24 hours now.
Message posted on 30 Dec 2025 02:31 PM
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Re: No call network
Your duplicate post saying the same has been removed and I see the other two duplicate threads you've started have as well.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 30 Dec 2025 02:38 PM
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Re: Sky mobile connection issues
I am having the same issue
Message posted on 30 Dec 2025 02:43 PM
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Call connection issues - samsung flip
Message posted on 30 Dec 2025 02:43 PM
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Re: Sky mobile connection issues
Message posted on 30 Dec 2025 02:44 PM
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Re: Sky mobile connection issues
I am having the same issue
Message posted on 30 Dec 2025 02:47 PM
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Re: Call connection issues - samsung flip
I have moved your post into a thread discussing this issue that some customers have had for up to 48 hours. See the post currently marked as the answer which can change once there's a significant update.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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