Phone not showing up on my bill?

[MartinW95]

Ordered a second phone through Sky and the mobile device isn't showing on my bill but the sim card is showing. So atm I'm paying for the Sim card/ Contract but not paying anything towards the phone?

[caesarome]

I would give Sky a call on the free 150 number so they can look into this for you. I would have thought that the phone would be on another account.

[Lisa-P1987]

Hi there @MartinW95 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.