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Discussion topic: Phone not showing in bill / product

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This message was authored by: TL10

Message posted on ‎03 Nov 2025 07:45 AM

Phone not showing in bill / product

Hi so I ordered a new phone and sim contract however my phone is not showing in the bill or where it should be on the product part of the sky app

 

anyone know why 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎03 Nov 2025 08:05 AM

Re: Phone not showing in bill / product

Posted by a Superuser, not a Sky employee. Find out more

Hi @TL10  this usually happens when a device/sim has been allocated to a different/old login or account. If you call sky on 150 they should be able to help you locate it and give you your options. 

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