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Discussion topic: Phone not delivered

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robspurgeon
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This message was authored by robspurgeon This message was authored by: robspurgeon

Phone not delivered

‎03 Jun 2024 02:33 PM

I ordered a phone and sim on Friday. This was delivered on schedule today. When I opened the package, the sim was there but no phone, just an air freshener. I've contacted them today but don't feel they're being particularly helpful. Does anyone have any experience of this?
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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone not delivered

‎03 Jun 2024 03:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@robspurgeon 

There have been a few reports on here of no phone / dummy phone etc. You need to report it to Sky and allow them time to investigate in conjunction with DPD. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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