Phone is showing as no signal and I cannot make calls

[Stephen+Snudden]

On 22nd August we lost mobile signal.   Initially neither Sky nor O2 would accept there was a problem.   We were then told work was being carried out to fix the issue on a local mast.   Finally we were told a mast was being upgraded to 5G.   We did not get signal back until 25th September.   All has worked fine until yesterday, 16th October.

Again I/we have no signal.   My wife (O2) has no signal.   A visiting delivery driver (Vodafone) has no signal.   

Yet again, Sky and O2 refuse to accept there is an issue.

What can we do ?

We can make WiFi calls although that's a separate issue.  A lorry took out the local fibre cables and so currently working off a EE 4G mini-hub.    So EE have a signal.

We've switched mobiles off / on and reset the network settings.   

[63johnw]

Hi @Stephen+Snudden  is anything showing here ? 

https://www.sky.com/help/articles/service-status-sky-mobile

sounds like another mast issue and if so there is nothing you can do until it's fixed. 

[Stephen+Snudden]

Yes I've checked there numerous times.   It constantly says no issues.  Just tried calling Sky and they insist there's no problem and nothing has been reported.  I told them that's rubbish as I reported it at least 3 times yesterday.   They've now escalated to network team and are sending a new sim.  Not sure what the new sim is going to do as if I go few hundred yards away from house phone works fine.