Phone does not receive texts or calls abroad.

[Sherlocksdad]

Using a Samsung S24 Ultra.

I have been with Sky Mobile for over 7 years and whenever I go abroad I am unable to receive calls or text messages. I am however able to make calls and send text messages. It happens in ALL countries abroad including Spain, Portugal, Germany, Cyprus, Thailand, Greece etc so it is not down to an individual network. I have had a new SIM installed which has made no difference. I have checked all my settings which are correct and wasted hours texting one of Skys engineers (who were useless), Does anyone please have any ideas please??

[Sherlocksdad]

Further to my previous message I have now been able to provide further information:

I removed my SIM card and tried it in another SAMSUNG: NO CALL COULD BE RECEIVED.

I then used amother SIM card in my SAMSUNG phone and calls were received.

Surely this means there is an issue with my SIM card and not phone. I have had a replacement SIM card but the issue continues as previously. Surely there is an issue with SKY and not me?

PLEASE advice, thank you.

[caesarome]

@Sherlocksdad 

Have you tried requesting that the network settings are sent to your phone from the website here:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.