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Discussion topic: Phone declared stolen

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This message was authored by Gabriel_03 This message was authored by: Gabriel_03

Phone declared stolen

Hi, i would like to discuss and hopefully try to fix an issue which i've ran into. 6 months ago i've purchased a phone of Amazon( ive got all the papers to proove it)
everything was working fine until the seller decided to declare the phone stolen .BY DECLARING IT STOLEN MY PHONE KINDA GOT DISABLED AND I CANT USE MY SIM CARD i tried to reach the seller to talk about it but he decided not to answer.
i WENT TO THE APPLE STORE FOR A CONSULTATION, THEY CHECKED THE PHONE AND THEY SAID ITS BEEN RESTRICTED BY SKY, WOULD IT BE POSSIBLE TO remove the restriction or anything like that, im ready to cooperate with any type of proof that i own the phone.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone declared stolen

Posted by a Superuser, not a Sky employee. Find out more

@Gabriel_03 
I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

 

I have moved your post from the Sky Q board as its unconnected to a TV issue. 

 

Have you rung Sky to discuss, although I feel there is a lot more to this than you've disclosed? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by daveNOS This message was authored by: daveNOS

Re: Phone declared stolen

Posted by a Superuser, not a Sky employee. Find out more

@Gabriel_03 Sky won't be able to do anything for you, their records will show the original owner has declared the phone stolen and has been correctly blocked.

You need to either continue to try and contact the seller or seek legal advice on how to get your money back, you may also want to speak to the police to see if they can help.

-------- Please note i am not a Sky employee ----------
This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Phone declared stolen

Posted by a Superuser, not a Sky employee. Find out more

@Gabriel_03 wrote:

Hi, i would like to discuss and hopefully try to fix an issue which i've ran into. 6 months ago i've purchased a phone of Amazon( ive got all the papers to proove it)
everything was working fine until the seller decided to declare the phone stolen .BY DECLARING IT STOLEN MY PHONE KINDA GOT DISABLED AND I CANT USE MY SIM CARD i tried to reach the seller to talk about it but he decided not to answer.
i WENT TO THE APPLE STORE FOR A CONSULTATION, THEY CHECKED THE PHONE AND THEY SAID ITS BEEN RESTRICTED BY SKY, WOULD IT BE POSSIBLE TO remove the restriction or anything like that, im ready to cooperate with any type of proof that i own the phone.


@Gabriel_03 if that's the case then you need to report the seller to Amazon Customer Services as the phone is not fit for purpose as the seller has reported it stolen.

Even though he's sold you stolen goods  Amazon is your first port of call I'm afraid if you want to claim a refund back from the seller.

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