Phone calls dropping out

[Essy40]

Denzil2301 Hi I've had nothing but bad service since getting my iPhone 13.

I've had the crackling phone calls ages ago and got told there was a problem with the mast and to put WI-FI calling on. Which I did only for the calls to drop out all the time. Turn Wi-Fi off and calls don't drop out as much but quality of the call isn't as good. 

[DazzaN]

That's worked for me! Thanks 

[Denzil2301]

You mean WiFi calling turn it of even if WiFi is off is that what you are saying 

[Essy40]

No normal WiFi is on just WiFi calls are off. Hope this helps.

[Denzil2301]

I will do that  when on data and calls  just use WiFi calling when at home 

[tlise]

@Essy40 I am not sure the two are connected unless you have a faulty phone. 

We now have three iphone 13s in this household but all have good phone quality.

There is still only me that has calls drop though. 

I am beginning to wonder if it is phone number related rather than sim card as that is the only consistant thing. 

[Lanaocionga]

Absolutely no help or offer of help whatsoever so far

[Denzil2301]

I am looking to get a I phone 13 pro my self are thay any good I got 12 pro I don't rate it much for battery life etc so hopefully new phone soon for me 

[hibob2468]

Hi are people still having issues with this? I have been with Sky for 2 months and have noticed many calls switching from 4G to 3G. I took the phone in to Apple and they said there was nothing wrong with the phone. I provided Sky with details of examples of when the calls have dropped. Sky has now advised sending the phone to them which could take 7-10 working days to get back. 

Anyone had this? Is it worth just cancelling the sim contract and going elsewhere?

[Tcy13]

I cancelled my SIM contract and moved to EE. No issues at all. The line is crystal clear and no calls dropping.

There's nothing wrong with your phone. I had to fight Sky on this too. Sending the phone in is pointless. A waste of your time and money, and theirs too.  The phone is not faulty. Without any expertise whatsoever, I can tell you if you send the phone in, it will come back without fault. I guarantee it.

Sky told me it was mast related and there was an issue with the mast near my home. I went on vacation, not abroad, a staycation, and the problem was just as bad two hundred miles from my home. It's definitely something to do with the Sky network and  the way it interacts with iPhones.

[tlise]

@Tcy13 @Not just iPhones 🤷🏻‍♀️
the last two years I had a Samsung s10 and that did it frequently. I thought it was that phone...

[Loutw4enty]

All I can say is I changed my phone and replaced the SIM with a new one and I have had no further issues 

[tlise]

@Loutw4enty i tried changing sims when I upgraded my phone but it didn't work. I'm wondering if it's just the number 🤷🏻‍♀️

[hibob2468]

Was this through Sky? As in they gave you a replacement phone and SIM? They have given me a replacement SIM and that hasn't worked and I've tried the SIM in an old iPhone which I used on Vodafone in the past with no issues and now with the Sky SIM the service isn't good. 

At what point did Sky give you a new device?

[Essy40]

They gave me a new handset really quickly as I was able to say I'd be cancelling my contract as it was within the first 14 days.

It isn't as bad but still does happen if I put WI-FI calling on. Even when using my house WI-FI which is with Sky.