Phone calls dropping out

[happytobemonday]

over last couple of days every call I make or receive drops out and I get call failed on my iphone xr

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 

[happytobemonday]

My phone is constantly going to call failed when either receiving or making calls. this has been happening since sunday it can last a couple of minutes or be cut off in 30 seconds, repeat calls to finish coversation all end with being disconnected. I started a coversation online with yourselves about this where my last message in the chat was ignored and not replied to.

[caesarome]

I have alerted Sky again for you @happytobemonday 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[TJWil]

Myself and hubby having same issues. The call either fails to connect or connects but is silent or the call connects we start talking and then it goes silent. We've both got iPhones (12 and 13) and we've both replaced our SIM cards to try and resolve this but nothing works! Frustrated enough to contemplate leaving Sky mobile now 🤷🏼‍♀️

[Amy+marie+23]

I have same issues as well on iPhone 

[Adam5067]

I keep getting call failed during my calls. Please can I be contacted asap as this is very frustrating 

[JFKLondon]

Same issue here - 5 bars and calls just goes direct to voicemail - or fail for outgoing

Ongoing for the last 3 months

Please share any solutions - either phone settings or.. if its network related

[caesarome]

Have you tried ordering and using a replacement sim incase it is this at fault:

https://www.sky.com/help/articles/replacement-sim

[JFKLondon]

Hi
Thank you

It worked for 3/4 weeks or so and returned to same status - I will order one now

[Amy+marie+23]

Why would it be the sim? If I have issues , my

mum , my best friends too .. 

all have iPhones 

[caesarome]

And I have an iphone and have no issues, I have no idea if it is the sim but it has to be worth a try.

[Ojustaboo]

Having the exact same problem.  I posted about this a few days ago as I was constantly getting call failed on my Iphone 7 plus.

Someone responded that it's fine on their and their wifes iphones,  and as my sim worked 100% fine when I tried it in an old motorola, I presumed the sim is fine and something was wrong with my phone, so took advantage of black friday deals.

Yesterday my iphone X arrived, exactly the same problem.

Again If I put my sim in a non apple phone, it works 100% properly, zero dropped calls.

Looking over the forum, it appears the only people experiencing this are some Iphone users, not on any other phone.

The big question is, is it something to do with where we are located compared to those whose iphones work or is it something to do with our settings.

When I set my iphone x up, I installed the Sky profile that Sky sent me a text about.

On my iphone 7 plus, I tried every single internet/youtube suggestion I could find, nothing worked.

Getting really frustrating now, basically bought a new phone for nothing (although it's much nicer than my old phone) , would like problem fixed in mext few days otherwise I might as well return the phone.