Phone calls dropping out

[DanzellyK]

Hi there

iPhone 11 user here with Sky mobile contract. Over the past 2-3 months I've had an issue where either calls just drop off or go silent on the other end so they can still hear me but I can't here them and have to reconnect the call. My sister who has an iPhone 12 also on sky has the same issues. All with the latest updates installed. I've had this iPhone 11 for over a year and this is a recent issue!

based in the northwest and the midlands.

please escalate this - it's very, very frustrating!

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[fdpolaroid]

yes i still have this issue with 1 of my family phones (the other 3 ok)

[DazzaN]

In Northern Ireland. Wife and I both have 13 pro max and they drop many times a day. Calls ok for a few seconds and then it's gone. I've had enough of it now. 

[Mrs+GC]

I have recently switched from Vodafone after being with them for 20 years. I have the iPhone 13 and the calls are dropping out on pretty much every call! Really frustrating 

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[DanzellyK]

Hi there

no one has contacted me about this and I have requested contact - please contact me as the issue still continues every day.

[DazzaN]

Nobody has contacted me?! - 

[caesarome]

@DazzaN @DanzellyK 

I have escalated your posts to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating these,  We have now sent invites to chat 🙂

[fdpolaroid]

i have not received an invite to chat regarding my issue of call dropping out

[Daniel0210]

@fdpolaroid 
I have escalated your original post to Sky and they may get in touch with you about this issue.

Look out for an email and also a blue speech bubble on the bottom of your forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. Also make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Lanaocionga]

@Lisa-P1987 @I still haven't received any co tact regarding this ongoing issue

[Ammanda]

Hi, I have been having problems with Sky calls dropping out for many months. Family have the same problem too, all iPhones, all with Sky, four users. It seems particularly bad when calling another Sky iPhone user, although these are the people I would call the most anyway. My work iPhone is with EE and has never had this problem. We have tried new phones, new sims, and nothing seems to resolve it. I think I will need to move my custom to another provider unless there seems to be a fix in the near future. Has anyone heard of any improvements in the pipeline? Thanks.