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Discussion topic: Phone Swap Valuation

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This message was authored by BrianK13 This message was authored by: BrianK13

Phone Swap Valuation

Returned a phone I thought was in good condition, only to have it's valuation reduced by 50% with no explanation/justification/evidence as to what warranted the change in value. 

 

Feels like a scam to not pay out. 

 

All I can do is accept the reduced value or reject and get the phone back....  

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This message was authored by caesarome This message was authored by: caesarome

Re: Phone Swap Valuation

Posted by a Superuser, not a Sky employee. Find out more

@BrianK13 

I take it you didn't take any photos before returning the phone as usually a lower valuation is put down to "damage", if not before rejecting the offer you could call Sky to ask them about this and why the valuation has been reduced and if they say it was due to damage ask to see proof by means of photos of the damage.

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BrianK13
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This message was authored by BrianK13 This message was authored by: BrianK13

Re: Phone Swap Valuation

Didn't take any photos as I wasn't expecting any problems - lesson learnt.

 

Equally Sky has provided no evidence or explanation of the additional damage to produce a 50% reduction in value.

This message was authored by caesarome This message was authored by: caesarome

Re: Phone Swap Valuation

Posted by a Superuser, not a Sky employee. Find out more

@BrianK13 wrote:

Equally Sky has provided no evidence or explanation of the additional damage to produce a 50% reduction in value.


Have you challenged them about this as per my previous post ?

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