Personal/ Business signal

[LukeMvdd]

I recently got a new phone and I seem to have a personal and business signal set up but when I’m at home there’s no service on the personal signal, and when I'm out I have to send a text and then send it through business for it to send.   I'm unsure why I have a personal and business thing mentioned in my mobile data in setting and why the personal one doesn't seem to work

[Mr+Flibbles+86]

Hi there @LukeMvdd , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[gema1231]

I have exactly the same problem. Can anyone help with a fix IPhone 16 pro. Thanks

[caesarome · Accepted solution]

@gema1231 

Are you using a dual sim as it appears that if you are this is why one is shown as business and the other is personal. You might be able to change this via Settings > Mobile Service.

[gema1231]

Thank you 

[LukeMvdd]

Hello, I managed to sort it and I went into setting and mobile service I think it was, where it showed both personal and business and I deleted the business one and it seemed to solve the issue 🙂