0

Discussion topic: Pdp authentication failure

Reply
This message was authored by Boingboing12 This message was authored by: Boingboing12

Pdp authentication failure

I was doing some broadband speed checks using an app on my iPhone 13. 
Now I can't get any 4g. I've had pdp authentication failure come up. I've tried all the suggested actions possible. Do I need to just get a new sim ? Thanks 

Reply

All Replies

This message was authored by Fjm71 This message was authored by: Fjm71

Re: Pdp authentication failure

@Boingboing12  I'm experiencing the same problem started around 8pm tonight. Have tried everything but remove SIM card. 

This message was authored by sigh16 This message was authored by: sigh16

Re: Pdp authentication failure

@Boingboing12 @Fjm71 I'm having the same issue -   data isn't working! Only started today and the error message coming up is PDP authentication failure. Tried all the fixes suggested online, so far nothing working either. Haven't taken out sim though, maybe that's the next one to try...?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Pdp authentication failure

Posted by a Superuser, not a Sky employee. Find out more

@sigh16 Sky have a major outage this afternoon I would wait until the service is back up before taking an action.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Nick8888 This message was authored by: Nick8888

Re: Pdp authentication failure

I have also been having PDP Authentication failure with no data on my phone. Having come across this post, I then went to https://www.sky.com/help/servicestatus/mobile where I could search for problems in my area. It turns out a phone mast is not working.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion