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Discussion topic: Payment issue

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This message was authored by Sudheerreddy This message was authored by: Sudheerreddy

Payment issue

Hi 

I have maid payment on 16th January 2024 but today again payment was deducted from my account 

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This message was authored by caesarome This message was authored by: caesarome

Re: Payment issue

Posted by a Superuser, not a Sky employee. Find out more

@Sudheerreddy 

As you have a direct debit or card payment set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned does the credit appear on your account because if it does we can arrange some help via here for you if you want ? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Payment issue

Posted by a Superuser, not a Sky employee. Find out more

@Sudheerreddy 

Are you a new Sky mobile customer? If you are, see this link regarding your first bills

https://www.sky.com/help/articles/sky-mobile-bills-and-payments-understanding-my-bills

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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