Payed phone bill late was cut of and still not working ?

[Jodie371]

Please help payed my bill that was overdue and still my services haven't been put back on ?

[PandJ2020 · Accepted solution]

How late did you pay and when?

Have you set up regular payment details?

[Daniel0210]

@Jodie371 
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

[Jodie371]

I was 2 months late payed the 2 months come out by direct debit so that's still set up payment come out yesterday. 

[daveNOS]

@Jodie371If your account was in arrears for 2 months then its quite possible that the account has been closed, you will have to try and find a way of making direct contact with Sky to confirm whether the account is active or closed.

[Jodie371]

Ok thank you f0r the advise .