Pay my debt later (change date)

[Anonymous]

Hi, I changed my payment date but they sent the bill the same so now my TV is restricted. Can I get this reinstated and pay my bill 30th like I asked.

[Daniel0210 · Accepted solution]

@Anonymous 
Bills are generated 14 days before the payment due date so any changes you tried to make were likely to be effective from next month and this months payment wasn't made.

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[SKY1992bf]

@Anonymous  Changes to payment dates don't take affect until the following month 

[Anonymous]

Thank you, I'm not long joined sky and just started new job which is end of month pay.

[caesarome]

@Anonymous 

If you are new to Sky then you can't change the payment date until your first two bills have been paid.

[Anonymous]

Thanks guys, I've sorted it with Sky on the phone. Lovely woman couldn't of been more helpful.