Discussion topic: Pause a mobile phone

This message was authored by: Sophie1997 · ‎12 Jan 2024

I would like to put a hold on a mobile phone. I am happy to still continue to pay but I would like it to be stopped from using for a week please

This message was authored by: Daniel0210 · ‎12 Jan 2024

@Sophie1997
In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers.

Thats not something Sky will do.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: GD1 · ‎12 Jan 2024

@Sophie1997 Data plans can't be paused, only mobile devices can have a payment holiday.

If the intention is to stop you from using it then I'm there is no mechanism to do this.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎12 Jan 2024

@Sophie1997

Now sure about android phones but if it's an iPhone see this link. It's not something that can be done through Sky.

https://support.apple.com/en-gb/HT201304

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Pause a mobile phone

Pause a mobile phone

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