Paid Mobile Bill Twice

[PumpkinPie97]

I accidentally put through a payment not realising a direct debit would be taken (as I usually send straight through).

I'm now minus an extra £60 odd that I really cannot do without this month and need a refund.

There is no number online to call through to Sky and I'm sick of talking to bots and getting absolutely nowhere.

It's still in my pending balance so all that needs to happen is for the extra payment to be cancelled but there is no way to contact Sky about this.

[PandJ2020]

You need to call and battle the bots to get a human.

Call 150 from a Sky service or use the number on Sky's help page: https://www.sky.com/help

Refunds will take 3-5 working days to return once they process it.

[Daniel0210]

@PumpkinPie97 

If you have a continuous payment method set up you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

As stated, if you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).