I have an outstanding payment however I am on a payment holiday. I've been promised my data calls and messages would be activated at 9pm. It's not 9:20 pm nothings been activated. I've got nothing I rang 150 about 7 times been on hold and everything. Apparently they replied confirming 9 pm account would be back to normal. what should I do? I feel lied to. I'm a single mother and I just feel like sky aren't helping with me
Posted by a Superuser, not a Sky employee. Find out more
Hi @Olivia03 i believe you would need to make any overdue payments before your services would be reinstated. I think (I am not certain) that you would need to be up to date with payments before you can take a payment holiday.
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I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Posted by a Superuser, not a Sky employee. Find out more
All you can do is persevere on the phone @Olivia03 but CS representatives will often say anything, which may not be true, they say they will accept promises to pay when sky don't do this.
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I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Posted by a Superuser, not a Sky employee. Find out more
Sky phone lines don't open 24/7 so if they are not open now then try again tomorrow.
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