Me too, still got the same problem. They called me a few days ago, frustrating call as the line kept cutting every 10 seconds and the lady kept calling back. In the end she sent an SMS stating there were no issues with the account, so I went back to the app and guess what! Yep, problem still there.
I've decided to let this phone run its course until December and then switch providers as too be honest, I'm done with Sky now as they seem so inept at resolving what appears to me to be such a simple thing.
