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Discussion topic: Ordering an item but being sent a text message from sky and you don’t know what it means

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This message was authored by: LilyBloomfield

Ordering an item but being sent a text message from sky and you don’t know what it means

I've been sent a text message from sky  you may need to sign a CCA form to complete order. But I've been sent an email saying my order has gone through, so I'm now confused as to if there's something I need to do.

 

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This message was authored by: 63johnw

Re: Ordering an item but being sent a text message from sky and you don’t know what it means

Posted by a Superuser, not a Sky employee. Find out more

Hi @LilyBloomfield  if you have placed an order to pay monthly for a device then you will have needed to sign a credit agreement. This can be done online. If you haven't signed it then your device won't be sent. 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

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