Ordered new phone, cant open rhe credit agreement

[Merrell]

I'm still waiting to be contacted.  This means I'm still not able to sign the contract for my new phone which I ordered ~2 weeks ago. Getting a bit frustrated,  tbh. 

[Tom-W19]

Hi @Merrell 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Merrell]

Yes, I still need help. I've followed all the suggestions given. I've spoken to someone from Sky. This has gone on for over 14 days.

My phone won't link to my Sky account  because the form won't accept my postcode.

I work as a GP on the NHS. I work long hours. I've spent hours trying to sort out this problem.  I cannot believe how poor the customer service has been. I cannot understand why you are just not able to resolve  this issue.  I am a patient person but your inability to help me has caused a lot of irrigation. Please just sort out the problem and reissue my new phone contract. 

[caesarome]

@Merrell 

Did you repsond to the private message that you were sent on here ?

[Merrell]

I dont know which message you're referring to. I just want Sky to resolve my problem.  I can't see that it's beyond the company's ability to deal with this issue. How many more messages do I have to endure?? 

[caesarome]

@Merrell 

You were sent a private message from Sky's messaging team on here as they wanted to assist you with this but apparently you didn't respond to it. So do you want them to contact you again via a private message tomorrow ?

[Merrell]

Yes please

[Merrell]

Still  awaiting a response from someone. Appalling service. Will be leaving Sky at the earliest opportunity 

[caesarome]

@Merrell 

Apologies I missed your reply so I have alerted the messaging team again for you.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @Merrell 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.