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Discussion topic: Order update

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This message was authored by BethRogers This message was authored by: BethRogers

Order update

Hello! 

Can I get an update on when my new phone will arrive please?

 

Many thanks 

Beth 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Order update

Posted by a Superuser, not a Sky employee. Find out more

@BethRogers 
After the two credit checks are complete the most up to date information on your particular order should become available at
https://www.sky.com/help/articles/track-sky-order

We have no insider knowledge regarding stock levels or delivery timescales but when your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.

**If you’ve ordered anything in the iPhone 15 range there will be inevitable delays due to awaiting stock from Apple**


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Order update

Posted by a Superuser, not a Sky employee. Find out more

@BethRogers 
After the two credit checks are complete the most up to date information on your particular order should become available at
https://www.sky.com/help/articles/track-sky-order

We have no insider knowledge regarding stock levels or delivery timescales but when your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.

**If you’ve ordered anything in the iPhone 15 range there will be inevitable delays due to awaiting stock from Apple**


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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