Order not on account

[greenbanana1987]

I placed 2 orders for ipads, it wouldn't let me order them together so i ordered separately. One is showing on my account but not the other order. I have the confirmations for both just one isn't showing on my online account and if its not on my account i won't be able to transfer mobile data back from my piggy bank. Thanks for help 

[caesarome]

If you can only see one it is because when you placed the second one it was done via a different account I'm afraid as such you will be unable to see them on the same one.

[greenbanana1987]

It was definitely on my account, i clicked through the sky app logged into my account and checked on the webpage and even logged out and logged back in to check it was logged on my account 

[caesarome]

To get this looked into for you I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[greenbanana1987]

Thankyou 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks