Order not been dispatched

[Nate2]

Ordered my ipad a week ago and havent recieved anything. Was meant to be next day delivery as well which would have been the 4th. All credit checks went through as well, i recieved a confirmation email from sky the next day but thats all! Any ideas? 

[Daniel0210]

@Nate2 
The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot. We have no insight into the timescales.

Unfortunately the website stock availability is not always that accurate due to the fast flowing movement of devices. 

[Nate2]

I have no email from DPD not one but it's still saying on the tracking that it hasn't been dispatched yet.

[Tamjrose]

I have had the same issue. I've not received a single bit of information from Sky regarding this. I also ordered on the Monday last week and was meant to receive on the Tuesday. Only form of contact I have had is when I have contacted Sky myself. I've been told I'd get contacted by the team over 5 days and not recieved anything. I am normally very happy with Sky, but this has really ultered my experience. 

[caesarome]

@Tamjrose 

What does it say on here:

https://www.sky.com/ordertracking

[Tamjrose]

All it says is "expected delivery 4th June". 

[caesarome]

As they haven't contacted you then it might be worth you contacting them after the weekend as really that order status should be more accurate than that.

[Tamjrose]

I have contacted Sky myself over the course of the last week since I placed the order & all I keep being told is "they will be in contact by the end of the day" and I still haven't after nearly 7 days, had any form of contact. I've kept an eye on the tracking but it hasn't changed from what it says at any point. 

[caesarome]

It might be worth registering a complaint as you should then be contacted so give as much detail as you can with regards to the date you placed the order, what it said when you did and what the order tracker says:

https://www.sky.com/help/complaints