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Discussion topic: Order issues

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This message was authored by Sugarplum182 This message was authored by: Sugarplum182

Order issues

Placed two orders both for AirPods, first one fine and got expected delivery date. Second one successful check, paid the upfront fee, then screen froze and now it's stuck in the TBC land can anyone help?

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This message was authored by caesarome This message was authored by: caesarome

Re: Order issues

Posted by a Superuser, not a Sky employee. Find out more

For help to find out what happened you will need to call Sky. 150 is the number from a Sky Mobile phone.

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This message was authored by GD1 This message was authored by: GD1

Re: Order issues

Posted by a Superuser, not a Sky employee. Find out more

@Sugarplum182  As we are all customers here we have no access to your account or orders, you'll need to call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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