Order issues

[Sugarplum182]

Placed two orders both for AirPods, first one fine and got expected delivery date. Second one successful check, paid the upfront fee, then screen froze and now it's stuck in the TBC land can anyone help?

[caesarome]

For help to find out what happened you will need to call Sky. 150 is the number from a Sky Mobile phone.

[GD1]

@Sugarplum182  As we are all customers here we have no access to your account or orders, you'll need to call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.