31-01-2019 09:41 AM
anyone had any issues with receiving one time passcodes from their bank to their sky mobile? Not able to receive them and being told it's a known issue but no idea when this will be fixed?? Was working fine until a couple of days ago.
01-02-2019 04:11 PM
We ended up having to change the telephone number on the banking account to one that is not on the Sky mobile network. Santander are aware of the issue with Sky mobile customers but had no idea of timescales. Fingers crossed it's fixed soon!
01-02-2019 07:15 PM
Iam having the same issue with getting a code from natwest. Spoke to sky in the morning and they said they know about the issue and working on a fix with no idea on time scales....
Some problem with skys mnetwork not being able to receive alpha tags....
02-02-2019 03:57 PM
Disappointing they don’t seem to have a solution. Spoke to them again today and was told still being looked at. Was also told that if I read the contract it does say some services may not work on sky mobile - couldn’t believe that response! All mobiles in our home are sky mobile so sadly we have no option but to wait it out.
02-02-2019 05:50 PM
Really odd... my PayPal verification SMS no longer received but my wife's PayPal txt confirmations are
They also don't support the Virgin Media wifi in London Underground stations - the only major operator not to. Infuriating - because of both these issues I'm definitely leaving.
working OK (she is also on Sky mobile network) So appears to be certain users only?
03-02-2019 08:53 AM
I guess we all have to ensure we have logged our dissatisfaction with them. I will try using my husbands number and hopefully if it’s not all users his will work.
Were not long into our contracts with them but will definately be leaving at first available opportunity.
04-02-2019 08:38 AM
What is the best way to register our discontent over this issue? I can't face a lengthy phone-call with an operative who won't have a clue what I'm talking about! Live chat? Is there an email address (I can't find one for Sky Mobile)?
|CupawnTae||24 minutes ago 10:50 PM|
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|bob1234||39 minutes ago 10:35 PM|
|steve30x||2 hours ago 09:27 PM|
|oldfella||2 hours ago 09:12 PM|