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Discussion topic: Old sim, new phone, still with sky but new data plan

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This message was authored by ATay1993 This message was authored by: ATay1993

Old sim, new phone, still with sky but new data plan

So I've received my new phone today - upgrade from iPhone 13 to 15. 
Im still with sky mobile, have been for years but I've committed to a new data plan. 
MySky shows two sims on my account and says I need to activate the new sim for my new data. But what I can't figure out is how do I keep my number and get a new data plan. Do I have to request a PAC code from sky to give to sky?? ( I requested a pac code to see what would happen and it says I owe them money for my current now old contract) Surely I don't have to pay off my old sim when I've just upgraded? 
So stuck! 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Old sim, new phone, still with sky but new data plan

Posted by a Superuser, not a Sky employee. Find out more

You can't transfer numbers between SIMs.  (By using a PAC code within a network)

 

You either use your existing SIM and cancel the new one or go through a convulted process of transferring out of the network and back to the new SIM.

I am just another Sky customer and my views are my own
ATay1993
Topic Author
This message was authored by ATay1993 This message was authored by: ATay1993

Re: Old sim, new phone, still with sky but new data plan

The whole reason I got the upgrade was because it was a cheaper monthly payment than I pay now with double the data. I've had my number forever I don't want to lose it. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Old sim, new phone, still with sky but new data plan

Posted by a Superuser, not a Sky employee. Find out more

Sure, you have the 3 options:

1. Use your old SIM and cancel the new

2. Transfer out of the network and back again

3. Ask Sky if they'll apply the offer to your current SIM

 

As it stands you have 2 SIM's and will pay for both until you take action.

I am just another Sky customer and my views are my own
ATay1993
Topic Author
This message was authored by ATay1993 This message was authored by: ATay1993

Re: Old sim, new phone, still with sky but new data plan

Thanks! I gave them a call and they've put the deal on my old sim 

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