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Discussion topic: Old phone that was not swapped return for credit?
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This message was authored by: msaregnt1
Message posted on 05 Jun 2025 12:25 PM
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Old phone that was not swapped return for credit?
We have a phone from sky that we didn't swap for a new one. Is there a process to return the phone to sky for account credit? We only see the swap option for a new phone and not just return a phone for credit on account.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Jun 2025 12:28 PM
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Re: Old phone that was not swapped return for credit?
You can't return a phone to Sky for credit, they can only be returned for a Swap or upagrade.
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Jun 2025 12:39 PM
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Re: Old phone that was not swapped return for credit?
There are many firms that will simply purchase the phone, including Sky branded one: https://www.skytradein.co.uk/how-it-works
I am just another Sky customer and my views are my own even if you don't like the answers
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