Discussion topic: Old phone bill
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Message posted on 12 Sep 2024 03:32 PM
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Old phone bill
Why am I paying for my old phone on my next bill when I've sent it back?
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Message posted on 12 Sep 2024 03:39 PM
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Re: Old phone bill
Was this a device you returned as part of a swap, in which case you need to wait for it to be processed, checked for damage and valued.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Sep 2024 04:07 PM
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Re: Old phone bill
If the bill has been created prior to your returning the device and if it yet to be inspected then this will be why you have been billed for it. Once it has been inspected then it will work out via a future bill that could see a credit added to it due to this.
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