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ONE OF OUR SKY MOBILE PHONES DOES NOT RING

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ONE OF OUR SKY MOBILE PHONES DOES NOT RING

HI one of our phones will not ring i have checked all settings if i swap over the sims it starts to work and the other wont work   looks like either sim fault or some sort of blocking at skys end 

 

any one got any ideas ?

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Viewer
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Re: ONE OF OUR SKY MOBILE PHONES DOES NOT RING

is there a tel no or a support section for mobiles ?

Oracle
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Re: ONE OF OUR SKY MOBILE PHONES DOES NOT RING


@HELI wrote:

HI one of our phones will not ring i have checked all settings if i swap over the sims it starts to work and the other wont work   looks like either sim fault or some sort of blocking at skys end 

 

any one got any ideas ?


It would point to something being wrong with the Sim. If better brains than mine don’t proffer a solution then I think a phone call is required to Sky mobile to get it sorted out.

Stuart R
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Oracle
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Re: ONE OF OUR SKY MOBILE PHONES DOES NOT RING

@HELI Contact details https://www.sky.com/help/home/sky-mobile

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Q - full package


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Re: ONE OF OUR SKY MOBILE PHONES DOES NOT RING

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Re: ONE OF OUR SKY MOBILE PHONES DOES NOT RING

Sky say there is an issue with their 4G which is affecting some but not all their customers and they aren't 100% sure why.  It's a case of wait and see and keep trying.  Switching network mode to 3g will fix it for now.  They're hoping to fix today.

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