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Discussion topic: Number to ring if phones been turned off

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This message was authored by Zoeschofield10 This message was authored by: Zoeschofield10

Number to ring if phones been turned off

My mobile has been blocked but I'm unable to contact sky now to discuss with them? Is there not a number I can contact to contact them even if your phones been turned off? As there was at 02
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Number to ring if phones been turned off

Posted by a Superuser, not a Sky employee. Find out more

@Zoeschofield10 

Do you mean restricted due to a missed payment? If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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